Job Description:
- Providing information and assistance to guests regarding leisure activities, attractions, and tourism services.
- Handling bookings, reservations, and ticket sales.
- Ensuring the smooth operation of leisure facilities or tours.
- Addressing guest inquiries and resolving issues.
- Promoting services and products.
- Maintaining a welcoming and safe environment.
Key Skills (Short List):
- Communication: Excellent verbal and interpersonal skills.
- Customer Service: Friendly, helpful, and able to anticipate needs.
- Organizational: Efficient with bookings, schedules, and information.
- Problem-Solving: Ability to handle issues and complaints effectively.
- Sales & Promotion: Comfortable promoting services and products.
- Knowledge of Local Area: Familiarity with attractions and services.
- Attention to Detail: Accuracy in handling bookings and information.
- Teamwork: Ability to collaborate with colleagues.
Occupational Outlook Handbook