Collection Representatives (often called Collectors or Bill and Account Collectors) contact individuals and businesses to collect overdue payments for goods or services. They may work for collection agencies, banks, credit card companies, utility companies, or healthcare providers. Their primary goal is to recover outstanding debts by negotiating payment plans, answering questions about accounts, and explaining the consequences of non-payment. They must adhere to strict regulations, such as the Fair Debt Collection Practices Act (FDCPA), and often use strong communication, negotiation, and problem-solving skills to resolve payment issues while maintaining a professional demeanor.
Occupational Outlook Handbook