Is anybody els having trouble to login in LMS ?
Vested
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Hi @Yulia Gates. Thank you for bringing this to our attention. Some students are receiving a 500 error when logging into the LMS. We are in the process of getting this fixed. Sorry for the inconvenience. Hopefully, it will be fixed soon.
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Thank you
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You're welcome! The issue has been resolved. 😊
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having that issue now
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Having same issues. Just messaged the support team
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@David10441463 Yes. I just logged off a few minutes ago and now I am getting an error message. With the weather being so severe this may be the reason. I am going to check with my manager to see how to proceed. Or if they know when the LMS will be back up.
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Hello. Our tech team is aware of the issue, and is working to get LMS up again. Please stand by.
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Awesome thank you very much!
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@ArrinF Thank you for posting about it in the Community so we can get a better sense of who is impacted. We hope to have the problem fixed soon!
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I am also unable to log in
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@Jamie11123680 Jamie, thank you for letting us know. Our IT team is working to get this back up and running as soon as they can.
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I'm currently experiencing this issue when I try to log in to my FRM Part 1 November 2025: 500 Internal Server Error.
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We are currently working to resolve a critical technical issue that is preventing students from logging into the Learning Management System (LMS).
We sincerely apologize for this inconvenience. We will send an update immediately once the login functionality has been fully restored.
Thank you for your patience.1 -
Just to inform you that some functionalities seem to be back, but I'm getting this error: 'GraphQL error: An error occurred in the GraphQL call to LMS.' when I try to access certain study tools, like my mock exams.
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@ Jeremie10704909 Jeremie, thank you. I appreciate the update in what you are seeing and able to accomplish in your LMS. The tech team is still working to restore functionality in all areas.
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Hello, it seems there is a problem this morning. When I log in and reach my dashboard, it’s empty—nothing appears, just a blank page, not even the top menu. The first time I logged in this morning, it “worked,” but I saw the error: GraphQL error: An error occurred in the GraphQL call to LMS displayed on my main page.
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@Jeremie10704909 Have you tried logging out and back in again? If that doesn't work for you, try reaching out to tech support : retechsupport@kaplan.com or 800.636.9517. I have another student who said she had an issue logging in as well and had to switch to her tablet and it's working fine there.
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